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KVKK Privacy Notice

As Defnex Petrokimya Sanayi Ticaret Limited Şirketi (“Defnex Petrokimya” or the “Company”), we attach great importance to the security of your personal data in accordance with the Law No. 6698 on the Protection of Personal Data (“KVKK”). Through this Privacy Notice, we inform you about the personal data processed when you contact us through our website, request a quotation, or use our forms.
1. Identity of the Data Controller
Data Controller: Defnex Petrokimya Sanayi Ticaret Limited Şirketi
Brand Name: Defnex Petrokimya
Address: Kuzeykent Mah. 79. Cadde No: 27 Marvista İş Merkezi 5-21 Yenişehir / Mersin
MERSIS No: 0272103863200001
Registered Electronic Mail (KEP): defnex@hs06.kep.tr
Phone: +90 533 073 36 80
E-mail: info@defnex.co
2. Personal Data Processed
Within the scope of our website and quotation request processes, the following personal data may be processed:

  • Identity information: name, surname

  • Contact information: phone number, e-mail address, address information

  • Company information: company name and, if shared by you, position/title information

  • Request and transaction information: quotation request content, your product/service request, target delivery date, quantity information, message content

  • File and document information: technical specifications, drawings, catalogs, files and attachments uploaded by you

  • Transaction security and usage data: IP address, log records, traffic data, cookie preferences, and technical data relating to website use

  • Communication records: records relating to correspondence with us and follow-up processes

3. Purposes of Processing Your Personal Data
Your personal data may be processed for the following purposes:

  • Receiving and evaluating your quotation request and getting back to you

  • Analyzing the product or technical requirement you request

  • Carrying out quotation preparation, product matching, and technical evaluation processes where necessary

  • Communicating with you and managing operational processes

  • Managing request, suggestion, and complaint processes

  • Ensuring site security and transaction security

  • Fulfilling legal obligations

  • Ensuring records and evidence in potential disputes

  • Sending campaign, new product, announcement, trade fair, and promotional content where your explicit consent is available

4. Method and Legal Basis for Collecting Your Personal Data
Your personal data may be collected through:

  • forms on our website,

  • files uploaded by you,

  • communication channels such as e-mail, phone, WhatsApp, and similar tools,

  • cookies and technical tracking tools,

  • automatic or partially automatic means

Your personal data are processed pursuant to Articles 5 and other relevant provisions of the KVKK on the basis of the following legal grounds:

  • Processing is directly related to the establishment or performance of a contract

  • Processing is necessary for the data controller to fulfil its legal obligation

  • Processing is necessary for the establishment, exercise, or protection of a right

  • Processing is necessary for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject

  • Your explicit consent, where required, such as for sending commercial electronic messages

5. Transfer of Your Personal Data
Your personal data may be transferred, to the extent necessary and limited to the purposes specified above, to the following recipient groups:

  • Authorized personnel and relevant departments within the Company

  • Business partners, suppliers, manufacturers, or solution partners where necessary for quotation preparation or technical evaluation

  • Service providers from whom hosting, infrastructure, analytics, communication, and technical support services are obtained

  • Legally authorized public institutions and organizations

  • Legally authorized private persons or organizations

Your personal data are shared only to the extent necessary, proportionate, and limited to the processing purpose.
6. Retention Period
Your personal data are retained for the period prescribed by the applicable legislation or for as long as necessary for the purpose for which they are processed. Once the retention period expires, data are deleted, destroyed, or anonymized in accordance with the legislation.
7. Your Rights as a Data Subject
Pursuant to Article 11 of the KVKK, you have the following rights:

  • To learn whether your personal data are processed

  • To request information if your personal data have been processed

  • To learn the purpose of processing and whether they are used in accordance with that purpose

  • To know the third parties to whom your personal data are transferred domestically or abroad

  • To request correction if your personal data are incomplete or inaccurate

  • To request deletion or destruction under the conditions set forth in the KVKK

  • To request notification of correction, deletion, or destruction to third parties to whom the personal data have been transferred

  • To object to the occurrence of a result against you by means of analysis of the processed data exclusively through automated systems

  • To request compensation for damages in the event that you suffer damage due to unlawful processing

8. Application Procedure
You may submit your requests within the scope of the KVKK, together with information verifying your identity, to our Company through the following channels:
KEP: defnex@hs06.kep.tr
E-mail: info@defnex.co
Address: Kuzeykent Mah. 79. Cadde No: 27 Marvista İş Merkezi 5-21 Yenişehir / Mersin
Your applications will be evaluated and concluded within the legal time limits in accordance with the applicable legislation.
9. About Commercial Electronic Messages
Where required, your separate consent is obtained in order to send campaigns, promotions, new product, event, or announcement-related commercial electronic messages to you. You may change your commercial communication preferences and reject such messages at any time.

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